Research output

Publications:

Jonassen Z., Lawrence, K., Wiesenfeld, B., Feuerriegel, S., & Mann, D (2025). From either or to both and: How a paradox mindset fosters social justice in the design of health technologies. Proceedings ACM Human-Computer Interaction, 9 (2), 1-24. https://doi.org/10.1145/3710922

Small, W., Wiesenfeld B., Brandfield-Harvey B., Jonassen, Z., Mandal, S, Stevens, E., Major, V., Lostraglio, E., Szerencsy, A., Jones, S., Aphinyanaphongs, Y., Johnson, S., O. Nov, & Mann, D (2024). Large language model–based responses to patients’ in-basket messages. JAMA Network Open, 7 (7), e2422399. https://jamanetwork.com/journals/jamanetworkopen/fullarticle/2821167

Lawrence, K., Singh, N., Jonassen, Z., Alfaroarias, V., Mandal, S., …Dove, G. (2022). Operational implementation of remote patient monitoring within a large ambulatory health system: Multi-method qualitative case study. Journal of Medical Internet Research Human Factors. 10(1), e45166.https://humanfactors.jmir.org/2023/1/e45166/

Sirén, C., He, V. F., Wesemann, H., Jonassen, Z., Grichnik, D., & von Krogh, G. (2020). Leader emergence in nascent venture teams: The critical roles of individual emotion regulation and team emotions. Journal of Management Studies, 57 (5), 931–61. https://doi.org/10.1111/joms.12563

Selected conference contributions:

Symposia:

Organizer of panel symposium together with Bahmani, M., with Lifshitz-Assaf, H., Williams-Woolley, A. Cappellaro, G., & van Zelderen, A. (2025). Capturing emotions in an era of AI: from experiments to ethnography. Academy of Mananagement Conference, Copenhagen, Denmark.

Organizer of presenter symposium together with Bahmani, M., with Vaccaro, M., Alsobay, M., Fang, D., Amaatouq, A., Curhan, J.R., Gubser, R., Nowak, A., Fürstenau, D., van den Broek, E., Brady, W., Doyle, M., Jackson, J., Baier, S., Brown, A.S., Dishop, C., & Williams-Woolley, A. (2025). Humane and symbiotic or parasitic? An emotional and ethical perspectives on human-technology interactions. Academy of Mananagement Conference, Copenhagen, Denmark.

Contributor caucus organized by Patel, S. and De Bakker, F., with Baiyere, A., Levina, N., Kärreman, D., Colleoni, E., Endrissat, N., Etter, M.A, Schoeneborn, D., Toubiana, M., Voronov, M., Wiesenfeld, B.M., & Johnsen, C.G. (2025). Affective contagion effecting institutional change. Academy of Management Conference, Copenhagen, Denmark.

Contributor symposium organized by Van Zelderen, A.P.A. and Hubbard, T.D., with Einola, K., Rogiers, P., Briker, R., Hyde, S.J. (2025). Humanizing AI: should we theorize about AI assistants as tools or coworkers in management research? Academy of Management Conference, Copenhagen, Denmark.

Contributor symposium organized by Morozova, D., with Doshi, A, Feng, C.Z., Schweitzer, S. , Haeflinger, S., & Jia, N. (2024). Humanness and advanced technologies in organizations: On being truly human while working with AI. Academy of Management Conference (Best Symposium Award OB), Chicago, United States.

Contributor symposium organized by Lifshitz-Assaf H. and Randazzo, S., with Raisch, S., Barrett, M., Nandhakumar, J. (2024). AI in the wild. Academy of Management Conference, Chicago, United States.

Presentations:

Jonassen, Z., Wiesenfeld, B.M., Lawrence, K., Feuerriegel, S., & Mann, D. (2025). A qualitative analysis of remote patient monitoring: How a paradox mindset can support balancing emotional tensions in the design of healthcare technologies. Healthcare and Technology Research Jam, Edingburgh, UK.

Gloor, J. L., Bajet Mestre, E., El-Hadad, S., Jonassen, Z., Siren, C. A., & Wyche, B. E. (2025). Companionate love-based communication’s effects on patient health and well-being. SwissRepro, Zurich, Switzerland.

Jonassen, Z. (2024). Belonging in a tech-driven world: AI's role in shaping academic community. Teaching and Learning Conference, Arizona, United States.

Small, W., Wiesenfeld B., Brandfield-Harvey B., Jonassen, Z., Mandal, S, Stevens, E., Major, VLostraglio E., Szerencsy A, Jones S., Aphinyanaphongs Y., Nov O., & Mann, D. (2024). The potential of AI-generated responses to patients’ in basket messages. AMIA Clinical Informatics Conference, Minneapolis, United States.

Jonassen Z., Fang He, V., & von Krogh, G. (2024). Learning from collaboration failure. EMONET Conference, Chicago, United States.

Jonassen Z., Fang He, V., & von Krogh, G. (2024). Learning from collaboration failure. Academy of Management Conference, Chicago, United States.

Jonassen Z., Kellogg, K., & Wiesenfeld, B. (2024). Teams, emotions and digital tools. Organization Science Winter Conference, Zurich, Switzerland.

Jonassen Z., Kellogg, K., & Wiesenfeld, B. (2023). Teams, emotions and digital tools. Academy of Management Conference, Boston, United States.

Jonassen Z., Kellogg, K., & Wiesenfeld, B. (2022). Towards an emotive perspective on team coordination around digital tools. Warwick Summer School on Practice and Process Studies: Studying Emotion or Affect, Coventry, UK.

Jonassen Z., Kellogg, K., & Wiesenfeld, B. (2022). Digital tools as teammates: Towards a collective emotions model of team coordination around digital tools. INGRoup Conference, Hamburg, Germany.

He, F., Sirén, C., Jonassen, Z., Wesemann, H., von Krogh, G., & Grichnik, D. (2021). Mobilizing collective effort in new venture teams. Strategic Management Society, Toronto, Canada.

Jonassen, Z., He, F., & von Krogh, G. (2020). We feel, therefore we learn: The dynamic interplay between team emotions, team learning and organizational knowledge processes. European Group of Organizational Studies Conference, Hamburg (in-person presentation cancelled due to Covid-19).

Jonassen, Z., He, F., & von Krogh, G. (2020). We feel, therefore we learn: The dynamic interplay between team emotions, team learning and organizational knowledge processes. Frontiers in Managerial and Organizational Cognition, Singapore (in-person presentation cancelled due to Covid-19).

He, F., Sirén, C., Jonassen, Z., Wesemann, H., von Krogh, G., & Grichnik, D. (2020). The lasting effect of idea framing on idea development and nascent venture team survival. [Nominated for the SMS Best Paper Prize] Strategic Management Society Special Conference, Berkeley (in-person presentation cancelled due to Covid-19), United States.

He, F., Sirén, C., Jonassen, Z., Wesemann, H., von Krogh, G., & Grichnik, D. (2019). Identifying with the venture team or the venture idea? The critical role of idea framing, team emotions and learning. Cognition in the Rough Workshop, AOM Boston, United States.

Sirén, C., He, V. F., Wesemann, H., Jonassen, Z., Grichnik, D., & von Krogh, G. (2018). Suppress or reappraise your emotions? Leader emergence in nascent venture teams. AOM Specialised Conference Start-up to Scale-up, Tel Aviv, Israel.

Industry presentations and workshops:

Unpacking human-AI collaboration in clinical practice: An ethnographic approach. PINNACLE Kinderspital Zürich, Zurich, Switzerland, July 2025.

The transformative power of emotion management for improved patient care. St. Galler Gesundheitsforum, St. Gallen, Switzerland, December 2024.

Leveraging AI to predict sepsis. Bits to Breakthroughs, Bern, Switzerland, November 2024.

AI in medicine. Kaderevent Kantonsspital St. Gallen, St Gallen, Switzerland, September 2024.

Challenges and chances in implementing novel AI tools into existing clinical workflows, NYU Grossman School of Medicine, New York, United States, April 2023.

Collaborative innovation across boundaries: An investigation of team emotions and beliefs. HYBRID LAB (Healthcare Innovation Bridging Research, Informatics & Design Lab) Seminar, New York, United States, February 2022.

Soaking it up: How to maximize the internal benefit from external collaborations? Pharmaceutical Company, Basel, Switzerland, September 2021.

Designing effective collaborations: Can external science boost drug-hunting? Pharmaceutical Company, Basel, Switzerland, August 2019.

Understanding new venture teams: Findings from Startup Weekends. Board Meeting Startup Weekend Organizers, Impact Hub Zurich, Switzerland, November 2018.

On-going projects

Healthcare teams

In collaboration with healthcare organizations in the US and Switzerland, I study how digital tools impact employees' emotions, ethical values and work practices. To this end, I am conducting interviews, focus groups and observations to explore and observe the experience of diverse healthcare teams working with a variety of digital technologies such as algorithmic alerts, remote patient monitoring (RPM), and artificial intelligent chatbots (e.g., ChatGPT; Gemini).

R&D teams

This project is part of a longstanding collaboration between a large pharmaceutical company and the Chair of Strategic Management and Innovation at ETH, Zurich. The objective of this research is to improve the development of new drugs via identifying core mechanisms that foster team learning from strategic external collaborations. Given the fast-paced and competitive nature of the pharmaceutical industry, companies are required to learn from and innovate with others to sustain their competitive advantage. Since 2018, I have conducted more than 100 interviews with drug development teams.

Nascent venture teams

In this collaboration project between ETH Zurich and the University of St.Gallen, the aim is to improve our knowledge of emotions, leadership and innovation processes in new venture teams. These processes are critical because they allow entrepreneurs to adapt to their highly dynamic environment and teach them how to cope with problems instead of repeating them. A team-level perspective is especially important given new ventures are commonly created by teams. Since 2017, my colleagues and I have collected data from more than 103 nascent venture teams who participated in Startup Weekend events across Europe.

Key insights

Overcoming negative emotions around (AI) technologies

When workers and patients interact with novel health technologies, they often experience strong negative emotions.

Key insights:

1. For workers to stay receptive to the technology's input, paying attention to negative emotions is crucial.

2. Beyond technical and cognitive support, diverse patient groups require emotional support when starting to use novel technologies.

3. Chatbots can be experienced as more empathetic than humans.

Learning from failure in external collaborations

Overcoming negative emotions around (AI) technologies

Collaborating and learning across boundaries can be challenging due to collaboration partners' differences in goals, routines, and understanding. Thus, when collaborating across knowledge and organizational boundaries, failure is common.

Key insights:

1. Negative emotions after failure can foster learning when team members identify with both internal and external team members.

2. Teams can successfully overcome failure when they attribute failure to the situation rather than the external collaborators.

Emerging as a leader in nascent venture teams

Overcoming negative emotions around (AI) technologies

Emerging as a leader in nascent venture teams

Developing a venture idea is a team effort. Throughout their journey, teams often experience an emotional rollercoaster where they have to deal with negative feedback, limited resources and financial pressure. Team members who are authentic and help the team to see the silver lining are perceived as leaders by the others.

Key insights:
1. If you like to lead, be authentic and show your emotions.
2. Help others to see the glass as half full.